New Life Recovery Privacy Policy
Last updated: January 2nd, 2025
New Life Recovery (“us,” “we,” or “our”) operates the New Life Recovery website (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, disclosure, and protection of personal information when you use our Service, emphasizing our commitment to meeting LegitScript certification standards.
By using the Service, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our Service.
We collect information to provide and improve our Service to you, including:
Your information is used to provide and maintain our Service, improve user experience, comply with legal obligations, and communicate with you, all while ensuring compliance with healthcare regulations.
We share your information only as necessary, including for legal compliance, protecting rights and safety, and healthcare purposes, ensuring adherence to LegitScript guidelines and respecting patient confidentiality.
We protect children’s privacy in line with COPPA, not knowingly collecting information from under 18s without parental consent and allowing parents to control their children’s information.
You have rights over your personal information, including access, correction, deletion, and opting out of certain uses, with additional rights regarding health information sharing and use.
We prioritize your information’s security with appropriate measures, though we acknowledge that no system is entirely secure, emphasizing our commitment to maintaining the highest standards of data protection as required for LegitScript certification.
At New Life Recovery, we recognize and uphold your rights concerning your personal and health information, consistent with our commitment to privacy, security, and compliance with applicable healthcare regulations and LegitScript standards. Below, we outline your rights and describe how you can exercise them:
You have the right to inspect and obtain a copy of your protected health information that we maintain, subject to certain limited exceptions. You may request access to your information in writing. We may charge a reasonable, cost-based fee for the costs of copying and mailing your requested information.
If you believe that the health information we have about you is incorrect or incomplete, you have the right to request an amendment. Your request must be made in writing and must explain why the information should be amended. We may deny your request under certain circumstances, such as if we believe the information is accurate and complete.
You have the right to request an accounting of certain disclosures we have made of your health information. This right does not include disclosures made for treatment, payment, healthcare operations, or disclosures you authorized in writing.
You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment, or healthcare operations. You also have the right to request a limit on the health information we disclose about you to someone involved in your care or the payment for your care. We are not required to agree to your request, but we will consider it carefully.
You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.
Under certain conditions, you have the right to request the removal of your protected health information. This right is subject to limitations and may not apply if the information is required for legal or treatment purposes.
To exercise any of your rights, please submit your request in writing to our Privacy Officer. We will provide you with the necessary forms and assistance.
If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint. To file a complaint with us, contact our Privacy Officer. We will provide you with the address and necessary information to file a complaint with the Department of Health and Human Services.
Please follow the below link and the processes outlined by the Department of Health and Human Services:
File a Complaint with HHS
To file a complaint with New Life Recovery, you may call and request to speak with the Director of Health Information Management (HIM) to file a complaint or grievance regarding your health information or privacy violations at (559) 374-0500 or send an email via our Contact Us page.
Updates to our Privacy Policy will be posted on our website, encouraging periodic reviews for any changes.
For questions about this Privacy Policy or your personal information’s treatment, please contact us, demonstrating our openness and commitment to privacy and compliance as valued by LegitScript.
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